Miva Merchant 4 – End of Life Reminder

CybrHost reminds all customers that the Miva Merchant 4 shopping cart is reaching its End of Life.   Miva will begin discontinuing most support and updates for Miva Merchant Version 4 on 12/31/2011.  This email provides pertinent information on this  process,  as well as an overview of upgrade options and alternatives.

If you are not using Miva Merchant 4,  it is safe to disregard this message.

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Planned network maintenance: Firewall cluster being upgraded on 9/13 at 7am EST

On Tuesday, September 13, 2011 from 7am to 8am EST,  CybrHost engineers will be performing an upgrade of our primary network firewall and IPS cluster. Some customers may experience a brief service interruption lasting no longer than 5 minutes during this maintenance window. This upgrade will further improve the security & stability of our network. There is no possibility of any data or email loss during this maintenance.  Any updates or changes will be posted as a comment to this post.

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New CybrHost Client Service Portal Launched

We are pleased to announce the launch of our new Client Service Portal!

This new portal provides all customers with enhanced capabilities to manage your account and services with CybrHost. Some of the new features include:

  • Manage your authorized account contacts
  • See all past invoice history and credit card receipts
  • See all announcements and network service issues in real time
  • Add security questions to your accounts

Also, we have rolled several existing features into the new portal,  in order to provide you with one centralized place to manage your account:

  • Open Technical Support tickets
  • Open Billing and General Service tickets
  • Manage your address and payment details
  • Browse our store and order additional services

CybrHost Portal

All customers will receive a separate email shortly with your new username and password details.   If you don’t want to wait,  you can get started now by visiting this link,  and clicking the “Request a Password Reset” button:

https://portal.cybrhost.com/clientarea.php

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Dedicated Server Security Upgrade Notification

Upgrade Information for Dedicated Server Customers
with CentOS4, RHEL4, and Earlier Server OS versions.

This is a customer server security notification for 
Physical and Virtual Dedicated Server Customers.

Several operating system versions in use by our dedicated server customers will reach their “End of Life” early in 2012. This means the software manufacturers are ending support and will no longer provide security and maintenance updates.

All dedicated server customers using Red Hat or CentOS Linux versions 4 and earlier are affected.   In order to maintain system security, as well as PCI compliance, we strongly suggest upgrades for all customers running those versions.

How do I know if this server security alert affects me?

  • This alert affects customers with physical or virtual dedicated servers running versions of Red Hat Linux or CentOS Linux versions 4 or earlier.  CybrHost strongly recommends upgrading prior to December 31, 2011.
  • This does not affect customers who have purchased CybrHost Level 3 Managed Service Plans, as full operating system upgrades are included in your service.
  • This does not affect sites hosted on any CybrHost Shared Hosting Service.
  • We’re here to help:  If you are unsure what version you’re using or if you aren’t sure if this applies to you, just email support@cybrhost.com for assistance.

What does this server security alert mean for me?

Without these security and maintenance updates, your server can become more vulnerable to costly security incidents and service outages.  You will also lose PCI compliance or be unable to attain PCI compliance until you complete an upgrade.

As time progresses, your server will become increasingly vulnerable, as new security vulnerabilities are discovered on a regular basis.   If a security intrusion happens on your server, your cleanup costs could range in the hundreds to thousands of dollars.

What is involved with an upgrade, and how much will it cost?

In most cases, upgrading to a new server is straightforward and inexpensive.  After you have placed an upgrade order, CybrHost engineers will:

  • Setup a brand new server, running the latest software versions of the operating system, PHP, MySQL, and control panel.
  • Work with you to migrate your site(s) to the new server at a convenient time.
  • Test to ensure everything is working OK, then shutdown the old server.

The entire process usually causes little to no downtime. 

To make this transition as seamless as possible for our customers, if you upgrade prior to November 1st, 2011,  CybrHost will provide the following pricing options:

  • Upgrade to latest OS -   $50.00 one time fee, with a 1 year term extension
  • Upgrade to latest OS -  $250.00 one time fee, with no term extension

Note:  these fees include the new server setup and migration only.  They do not include any custom programming or analysis which may be required when doing an upgrade of this nature.  This is atypical but can be required if you’re using any custom built applications, especially those which involve complex PHP or MySQL operations, as both PHP and MySQL will be upgraded to their latest versions as well.  If you’re not sure, just write to updates@cybrhost.net and we can assist you.

Will my site URLs or IP addresses change?

Your IP addresses and site URLs will all remain the same.

How can I avoid these updates or alerts in the future?

CybrHost’s Level 3 Managed Service Plan includes up to one full operating system upgrade per year for no additional cost.   For more information on our Managed Service Plans, please visit http://www.cybrhost.com/managed.html or call us at 216-344-3889 x.601

OK, I’m ready for the upgrade.   What do I do next?

Please contact our upgrade team, by writing to updates@cybrhost.net or calling 216-344-3889 x 601 to discuss and schedule your upgrade.

 

Posted in Customer Service, Security | 1 Comment

CybrHost provides FREE Parallels Plesk Panel Upgrade to all Shared Hosting Customers

CybrHost is now providing all Shared Hosting Customers a FREE UPGRADE to the award-winning Parallels Plesk Control Panel!  Parallels Plesk Panel 10 is an easy to use web control panel,  that puts management of your website in your hands.

  • Easy management of databases, DNS and web hosting functions
  • Easy subdomain and domain creation & management
  • Easy installation and management of SSL certificates
  • Point-and-click access to hundreds of applications, including blogs, content management systems, shopping carts, and more.
  • Built-in file manager – no FTP required (FTP optional)
  • …. and much much more.

All Shared Hosting Customers will receive a FREE UPGRADE to the Parallels Plesk Control Panel this summer.  CybrHost Engineers will be performing upgrades in sequential order,  but if you are eager to try it now, email us and we’ll expedite your upgrade!

The Parallels Plesk Panel is compatible with all major shopping carts, including Miva, Pinnacle Cart, and Volusion, as well as Urchin and all other software we offer.

Posted in Customer Service, New Features & Upgrades, News Updates | 2 Comments

CybrHost announces Volusion partnership

We’re pleased to announce that CybrHost has entered into a new partnership with Volusion, to offer our community the option of taking advantage of their award-winning shopping cart!

Volusion is an innovative, award-winning shopping cart solution!

  • Free, ready-to-use store templates
  • Tons of built-in marketing tools
  • Social and mobile commerce tools included
  • Unlimited product options, product comparison
  • Integrated one-page checkout
  • 100% PCI Compliant and PA-DSS Certified
  • Unlimited 24/7/365 Customer Support
  • …. and much much more.

“Volusion is easy to implement and manage, and provides a very powerful modern control panel….  combined with CybrHost’s expert technical support, migration assistance, and lightning fast network, it provides a very attractive new cart solution,” says Barry Zack, President of CybrHost, “We are extremely excited to partner with such a solid, forward thinking, and environmentally friendly company.”

Volusion service plans will be available for purchase directly on the CybrHost store on Monday, August 1st, 2011. Continue reading

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Network Status: Partial power outage in Cleveland datacenter

The CybrHost network is currently experiencing a partial outage in our datacenter in Cleveland, Ohio.   Some customers may experience temporary slowness, or lack of service to their websites while this problem is being resolved.   CybrHost engineers are currently onsite working with datacenter engineers and expect to restore full service soon.   The latest updates on this issue will be posted as comments to this post.

Posted in Network Status Updates | 5 Comments

More Service Enhancements Coming

We’re pleased to announce that CybrHost is making another significant round of investments into our infrastructure, as part of our continuing efforts to provide the highest quality web and eCommerce hosting in the business.

These improvements will be rolled out in phases over the next few months.  To help spread the word, we’ve implemented a new process to help keep all customers informed about improvements available to them.

Easily Stay Up to Date with Your Host

To catch the latest news, network, and system status updates as they happen from the CybrHost team, please visit and follow us online:

The full text of all system and network reports, as well as all news and announcements will be posted on our new News page:   http://www.cybrhost.com/news

We have just started a new page for CybrHost on Facebook, to provide customers another method of staying informed about their host.  Please follow us here:   http://www.facebook.com/pages/CybrHost-Corporation/190956750922866

We’re also on Twitter:  http://www.twitter.com/cybrhost
Follow us for the latest.  The short, short version of our news.

To keep your inbox clear, only the most important updates will appear on our customer email Newsletter.  We pledge to send you only the most relevant and important information there.

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CybrHost continues as a Miva Merchant partner

As many of you know, CybrHost has been a Premier Partner with Miva Merchant since 1999, indeed one of the very first hosting providers to offer the Miva Merchant shopping cart product as part of our standard services offerings.

Earlier this year, Miva announced a change of their core business model.  They began ending partnerships with nearly all of their hosting partners, except a few of their largest and most trusted.  They also announced software improvements and new features, along with a price increase.

We are pleased to announce that as one of Miva’s original and most trusted partners, CybrHost will remain a Miva Merchant partner going forward.  CybrHost will continue to offer the same high level of service and support for all versions of Miva Merchant.

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Handling Success – Larry Jordan and CybrHost; Online store sees traffic grow over 10,000% in a single hour

It’s not often an online store will see traffic grow over 10,000% in a single hour.  When CybrHost customer Larry Jordan was featured in an Ars Technica article about Apple’s new Final Cut Pro X software release, traffic at his site, http://www.larryjordan.biz/, went through the roof.  CybrHost is proud to host his site and contribute to his success.

Mr. Jordan was equally pleased. “We’re thrilled with all the traffic – and especially happy that we host our store with CybrHost. They handled this huge increase without a moment’s notice. They worked tirelessly to get ahead of the traffic and keep us informed – for which we are eternally grateful! We’ve always appreciated their personalized support and economical pricing, but this proves their excellence in every aspect of merchant hosting.”

Full story click here: http://www.prweb.com/releases/2011/6/prweb8608205.htm/

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