• This alert affects customers with physical or virtual dedicated servers running versions of Red Hat Linux or CentOS Linux versions 4 or earlier.  CybrHost strongly recommends upgrading prior to December 31, 2011.

• This does not affect customers who have purchased CybrHost Level 3 Managed Service Plans, as full operating system upgrades are included in your service.

• This does not affect sites hosted on any CybrHost Shared Hosting Service.

• We’re here to help:  If you are unsure what version you’re using or if you aren’t sure if this applies to you, just email support@cybrhost.com for assistance.

What does this server security alert mean for me?

Without these security and maintenance updates, your server can become more vulnerable to costly security incidents and service outages.  You will also lose PCI compliance or be unable to attain PCI compliance until you complete an upgrade.

As time progresses, your server will become increasingly vulnerable, as new security vulnerabilities are discovered on a regular basis.   If a security intrusion happens on your server, your cleanup costs could range in the hundreds to thousands of dollars.

What is involved with an upgrade, and how much will it cost?

In most cases, upgrading to a new server is straightforward and inexpensive.  After you have placed an upgrade order, CybrHost engineers will:

• Setup a brand new server, running the latest software versions of the operating system, PHP, MySQL, and control panel.

• Work with you to migrate your site(s) to the new server at a convenient time.

• Test to ensure everything is working OK, then shutdown the old server.

The entire process usually causes little to no downtime. 

To make this transition as seamless as possible for our customers, if you upgrade prior to November 1st, 2011,  CybrHost will provide the following pricing options:

• Upgrade to latest OS -   $50.00 one time fee, with a 1 year term extension
• Upgrade to latest OS -  $250.00 one time fee, with no term extension

Note:  these fees include the new server setup and migration only.  They do not include any custom programming or analysis which may be required when doing an upgrade of this nature.  This is atypical but can be required if you’re using any custom built applications, especially those which involve complex PHP or MySQL operations, as both PHP and MySQL will be upgraded to their latest versions as well.  If you’re not sure, just write to updates@cybrhost.net and we can assist you.

Will my site URLs or IP addresses change?

Your IP addresses and site URLs will all remain the same.

How can I avoid these updates or alerts in the future?

CybrHost’s Level 3 Managed Service Plan includes up to one full operating system upgrade per year for no additional cost.   For more information on our Managed Service Plans, please visit http://www.cybrhost.com/managed.html or call us at 216-344-3889 x.601