Urchin 5 Web and Ecommerce Traffic Reporting

Now offering Urchin 5.600 - Release Date: 16 Apr 2004 - Read Release Notes
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Now offering Urchin 5.501 - Release Date: 03 Mar 2004 - Read Release Notes
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We are pleased to announce that we are now offer Urchin 5 Web Analytics Software. Urchin is the web metrics leader, and is an invaluable resource for you to use in order to increase your website's visibility and effectiveness. What is Urchin 5? How does it work? Urchin 5 is a web analytics software product that, in basic terms, reads log files and produces usage reports. Urchin uses Adobe's SVG graphics technology to generate gorgeous, quick-rendering, interactive graphs that can be easily pasted into common Office applications. Urchin achieves a high level of accuracy and captures a wealth of visitor parameters via the Urchin Tracking Module (UTM2), a client-side data collection component that transparently sends additional data back to the server and into the log file. Significant aspects of Urchin 5 include: Business Ready(sm) SVG-Powered Charts and Graphs Easily copy/paste any Urchin graph into PowerPoint, Word, etc. SVG vector-based graphics are interactive, super-fast to load, and re-render nearly instantly. E-commerce Reporting Analyze your shopping cart usage in conjunction with normal web traffic analysis - discover the true value of search terms and much more. Most Accurate - UTM The UTM2® "sees through" proxies and caches to deliver the most accurate visitor and path reporting, new Client Parameters reports, and much more with no security warnings or concerns. There are two components to the Urchin Tracking Module System: the UTM Sensor, which is a lightweight module installed into the content of the website, a small javascript added to all pages; and the UTM Engine which is part of the log processing Urchin Engine. The UTM Sensor enables client-side data collection, which is then funneled back through the web server augmenting the normal log file. The client-side information is combined with the existing server-side data by the UTM Engine to provide a more accurate and complete picture of website activity. Use of the UTM module is optional however we strongly suggest you take the steps necessary to use it! ELF Logging The E-commerce log formats (ELF & ELF2) were designed to record information about customer transactions from online shopping sites. ELF was originally created for use with Urchin 3 and may be used with Urchin 5 when processing data with the IP-Only visitor method.

ELF2 is similar to ELF and includes additional fields that allow for visitor correlation using the IP+User-Agent, UTM, and other visitor tracking methods. To enable ELF logging go to Merchant Admin > Stores > Your Store > Logging Configuration and enable e-Urchin Log (mandatory.) For a 30-second tour of Urchin 5 go to: 30-second Tour What does Urchin 5 cost to existing CybrHost clients? Due to the time, complexities and installation efforts there is a one time setup fee of $60. There are no further fees or monthly costs associated with this new ecommerce analytics software. From basic to highly detailed traffic metrics, Urchin reports on a wide spectrum of information that is indispensable to anyone interested in the design, marketing or hosting of a website. Use Urchin to:  Benchmark overall website success daily/weekly/monthly/yearly  Assess the effectiveness of advertising/marketing campaigns  Perform search engine optimization  Evaluate link arrangements  Locate and resolve errors  Monitor your traffic and bandwidth  Do comparative and historical data analysis Urchin's Reporting Features  Intuitive, in-depth reports  Flexible date range functionality - you specify the exact time period for your reports  Multilingual functionality - view reports in 10 languages, switchable on-the-fly  Reports are fast loading Carpe Diem When you order from CybrHost, we will perform the installation and setup of the software. There are no other costs other than the setup fee of $60! To order please go to Urchin 5.

Some of Urchin's Major Features and Benefits

	Business Ready(sm) SVG-Powered Charts and Graphs Easily copy/paste any Urchin graph into PowerPoint, Word, etc. SVG vector-based graphics are interactive, super-fast to load, and re-render nearly instantly.		E-commerce Reporting Analyze your shopping cart usage in conjunction with normal web traffic analysis - discover the true value of search terms and much more (E-commerce reporting is an optional Module).
	Most Accurate The UTM2® "sees through" proxies and caches to deliver the most accurate visitor and path reporting, new Client Parameters reports, and much more with no security warnings or concerns.		Easiest to Use 100% browser-based administration and reporting, step-by-step configuration wizards, and more.
	Fastest and Most Efficient Legendary performance and resource efficiency, automatic backups, fault tolerance/recovery, and more.		Most Scalable Datacenter and cluster friendly, flexible data storage, battle-tested and hardened.
	User Authentication Built-in Easily manage user access levels, groups, and affiliations (sub admins). Users cannot see anything about others on the system.		Location Independent Manage Urchin and view reports from any web-connected computer (or lock it down completely, your choice).
	Multilingual Reports in multiple languages, including double-byte languages.		Built-in Database All reports generated on-the-fly as-requested - no waiting.
	Wide Platform Support Windows 2003/XP/2000/NT, Mac OS X, UNIX/Linux, Cobalt, and more versions available.		Export Data Click a button to export any report to Excel, Word, or Tab formats.
	Built-in Help Every screen of the Admin and Reporting GUIs includes pertinent help information.		Automatic All-Profiles Report Easily compare traffic between all your sites and assess server load. Further, all individual users get aggregate reports for the Profile they have access to.

November 10, 2003
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MIVA RELEASES MERCHANT 4.21 WITH ELF2 SUPPORT

Leading shopping cart software vendor Miva Corporation now supports the ELF2 specification, which enables Urchin 5 to analyze shopping cart usage behavior in conjunction with standard website access logs. This enables site owners to discover the value of keywords, the location of their buyers, and much more. See the Urchin E-commerce Module page for more information on the scope of Urchin's e-commerce reporting and the technical issues involved. For more information on Miva Merchant, please visit the Miva website. Bookmarked Object Here

Urchin 5.501
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Release Date: 03 Mar 2004

Release Synopsis - Urchin 5.501 is a minor feature and maintenance release that improves Urchin's administration and reporting systems as well as improving performance, and addresses a number of technical issues. The improvements are such that an upgrade is recommended for all customers. Updates include:

* Added support for displaying reports in Italian and Swedish

* FTP transfers of remote logs now allow both PASSIVE and ACTIVE connections

* Improved options for using UNC naming conventions to retrieve remote logs in Windows environments

* All Profiles reports with bar graphs have been upgraded to use newer style SVG horizontal bar graphs

* Created ct_cachedirectory configuration directive to allow creation of decentralized report cache directories for use within Affiliations

* Improved the way Urchin reports handle and display charge back transactions and other negative values in E-commerce logs

* Corrected inability to display ISO-8859-1 characters in keywords correctly in reports

* Corrected scheduler behavior that would result in tasks becoming stuck in a status of PENDING

* Corrected failure of Import Profiles screen to function properly on Windows installations when Urchin was installed in DataCenter mode

* Changed rounding behavior in processing time when Urchin takes less than one second to process a log so that the time taken is not displayed as 00:00:00, but rather as "less than 1 second"

* Fixed obscuring of Finish button in log source wizard when the number of logs being added was large

* Corrected URI Stem to Lowercase option in Advanced Settings of log sources so that it works properly when UTM is in use

* Corrected parallel log processing behavior that would result in the task progress getting stuck at 99% done when all hits were filtered out in one of a set of load balanced logs

* Enhanced Delete All Data function under the Storage/DB settings in a profile so that the record of the previous last hit processed is cleared, which corrects the date range focus in the report if new logs are processed

* Fixed incorrect display format of seconds in text exports of Traffic->Summary report

* Changed name of quantity used in Page Query Terms report from Hits to Count

* Corrected behavior of drill down reports which could result in a dead end navigation being reached while in the lower portions of a drill down if the date range was changed at that point

* Eliminated unnecessary display of Show All and Hide All controls in SVG graphs where these controls would have no effect

* Corrected malfunctions in dropdown menu for DB Table Limit in the Process Settings->Performance Settings screen

* Corrected display error in the View Total quantity in the All Profiles reports

* Improved browser behavior and user notification when an Urchin session times out and sends a user back to the Urchin login window

* Fixed improper access privilege for an Affiliation admin that would allow such a user to remove a SuperAdmin user

* Corrected problem processing logs when specifying a log source via redirection from stdin

* Corrected missing data values when exporting in text format from All Profiles Profile Rankings By... reports

* Improved Urchin's ability to handle Japanese cell phone identifiers with hyphens in user-agent field of web logs

* Fixed malfunction of sort column arrows in All Profiles reports that prevented them from sorting

* Corrected malfunction of search and replace filters applied via a custom report set, which could produce extraneous data in the displayed data

Urchin 5.600
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Release Date: 16 Apr 2004

Release Synopsis - Urchin 5.600 is a minor feature release that includes numerous improvements to existing Urchin features as well as bug fixes. An upgrade to incorporate the bug fixes and improvements in both the base product and Campaign Tracking Module is recommended. Product updates include:

* the UTM-4, providing advanced campaign tracking features, such as the ability to autodetect search keywords from paid search campaigns.

* a wizard that allows the manual entry of cost and impression data for any campaign data point. (CTM)

* ability to track email campaign impressions (CTM)

* ability to auto detect keywords from paid search engine ads (CTM)

* ability to track campaigns via a single code, using a new campaign tracking variable called utm_id (CTM)

* a new filter type allows the use of lookup tables (CTM and base module)

* a "View by" feature on the date range setting interface that allows the user to view data on an hourly, daily, or monthly basis.

* a bounce rate report that shows how frequently visitors entered and immediately exited a site, by landing page

* two new regions added: New Zealand and Australia

* ability to archive log sources without compressing them

* ability to launch report view from the profile editing screen

* default graphing column was updated to display specific columns by default (CTM)

* ability to recognize the manufacturer/model ids of Japanese phones and provide the appropriate labels in reports

* an enhancement to urchinctl so that it prints the port number on which the webserver was started

* an enhancement to the Urchin runtime output so that it lists both the remote and local paths when transferring a remote log

* clickable profile names which launch the report view from admin screens

* change from an amount-based to a percentage-based ROI calculation in campaign reports (CTM)

* ability to co-brand the login screen

* 5 log sources are now automatically provided when Profit Suite is licensed

* Corrected inability to do FTP or HTTP transfers with remote logs that are larger than 2 gigabytes

* Improved connection management for UNC log sources so that connections are not left open after processing

* Improved warnings when Log Destiny is set to delete, but the deletion cannot happen because another Profile is expecting to use that Log Source

* Improved error output when Urchin attempts to do an FTP transfer to local directory that does not exist

* Upgraded SSL to OpenSSL 0.9.7d in Urchin webserver to address the vulnerability described in http://www.us-cert.gov/cas/techalerts/TA04-078A.html

* Fixed Javascript error for SVG mouseover functions when Urchin reports were viewed through a pass-through proxy server

* Corrected labeling of pie graph data table in campaign reports to properly reflect the column being graphed - previously the label would always read Clicks

* Improved UTM to avoid conflicts with Google Adsense

* Improved determination of Goals in Campaign reports when pages are discarded as invalid pageviews

* Fixed incorrect label in report navigation title when Italian is selected as the report language

* Added a configuration directive ct_schedulersleep to control the length of time the scheduler sleeps before checking for new jobs to run

* Improved Urchin engine's checks for valid field entries when parsing datamaps

* Corrected inability of uconf-import on UNIX systems to handle configuration exports done with iisexport on Windows systems

* Improved udb-sanitizer to correctly handle actions for databases of profiles that discard raw tracking data

* Upgraded gzip compression libraries to fix problems with some compressed log files on Cobalt machines

* Improved encoding determination and conversion for Japanese encoded strings in the Japanese localized version of Urchin